FAQ – Chipmunk

FAQ

We’re here to help you!

A number of frequently asked questions and answers. If you need specific help or your question isn’t answered here, feel free to e-mail us at hello@chipmunktheme.com.

General

What is WordPress and what is a theme?

WordPress is an open source blog publishing application powered by PHP and MySQL which can also be used for basic content management. It has many features including a user-friendly workflow, a rich plugin architecture, and an advanced templating system. Read more about WordPress.

A WordPress theme (template) is a ready-to-use design for your WordPress web-site. It does not affect/change the data on your web-site, just the way it is presented to your visitors.

Can I use Chipmiunk Theme on WordPress.com?

No, third party themes are not available for use on a WordPress.com free hosted account.

Can I try out a theme prior to purchase?

No, we do our best to showcase the themes as we’d see them being used. Keep in mind that we provide a full-featured demo page where you can preview all of the theme’s functionalities as well as customize it to your needs.

Can I use these themes on multiple sites?

Yes, our theme can be used on as many websites as you like, including personal websites or client/business sites.

How often is your theme updated?

Each time a new version of WordPress is released, we check our theme for compatibility with the new version, and we update it if this is required. Also we update our theme any time we discover a bug or a new feature has been added to the theme. All updates and new versions are free of charge.

If I’m not satisfied with my purchase, can I get a refund?

We usually don’t offer refunds for our theme. Although if you found any bugs or issues, contact us at support@chipmunktheme.com and we’ll try to help.

I am EU country citizen – why do you charge VAT?

The new VAT regulations (as of January 1, 2015) require digital marketplaces that electronically supply, authorize payment, and handle delivery/download of electronic services to collect, report, and remit VAT.

If you have a valid VAT ID, you can simply enter it into your Invoice, which you can generate through your Gumroad receipt. The invoice you receive will reflect this refund, and the refund will hit your credit card account or PayPal account in a matter of days.

Can I receive an invoice for my purchase?

You have the ability to print your own invoices, from Gumroad, on your receipt that they email to you after a purchase is made successfully. Every email receipt has a button that says, Generate Invoice that, when clicked, allows you to create an invoice. The VAT you have paid on this purchase is explicitly detailed on this invoice. Remember – you are buying through Gumroad, not through us, so we can’t send you invoices directly.

Installation

Stylesheet missing when installing the theme

If you are getting the error similar to this in WordPress when you upload the theme to install it:

Then you are probably uploading the zip file you downloaded from the ThemeForest directly. In order to install the theme properly, you have to first unzip the file you downloaded.

Inside the unzipped file you will find another zip file, called chipmunk-theme.zip. You should upload that file.

Does the theme include content?

Yes, there’s a demo data file which you can use to set up some basic content for your website.

Do you provide documentation and tutorials?

Yes, the theme manual is included in the main package file that you’ll receive upon purchase. We will be releasing articles on how to use the theme so make sure you subscribe to our newsletter.

How do I install a theme?

Begin a new theme installation by first uploading the theme files. The theme files can be uploaded in one of two ways:

  • FTP Upload:
    1. Unzip the theme.zip file
    2. Upload the unzipped theme folder into the /wpcontent/themes/folder on your server
  • WordPress Dashboard Upload:
    1. Navigate to Appearance > Add New Themes > Upload
    2. Click to browse and select the zipped theme folder (do not unzip the theme files prior to upload)
    3. Click “Install Now” to upload and install the theme

Once the theme is uploaded, activate it by navigating the Themes page (Appearance > Themes), and click to activate your chosen theme.

Customization

Can I make code changes without a child theme?

Please never make code customizations directly to the parent theme. Always, always make code customizations from a child theme. If you’ve made code customizations directly to the parent theme, we’re not able to support you. Over time, this will inevitably lock you into your current version of the theme and make it difficult to ever update.

Do you provide a child theme template?

Absolutely! You can download our child theme template and extend it as much as you want to get the results you need.

Do you offer customization/design services?

While we are more than happy to help with minor changes (adding/editing a few lines of CSS), more extensive changes will need to be handled by a developer. If you are in need of a developer, send us a message, and we’ll get back to you with a quote.

Can I easily translate the theme?

Chipmunk theme is localized and includes default .po and .mo files. These are the files that you can use to easily translate a theme using Poedit. You can also use any one of the translation plugins available from http://wordpress.org to help you in the translation process.

Can I remove the theme credits from the footer?

Sure, you can remove the theme credits by going to Appearance > Customize > Theme Options and checking the “Disable theme credits” option. But we’d be grateful if you’d considered leaving it to help spread a word about the theme.

How can I include resource URLs in the search results?

You can use a great, free plugin called Search Everything. After it’s installed, you can check the “Search every custom field” option in Settings and you should be able to search resources using their website links.

Technical

What are the server requirements for your theme?

The theme runs perfectly on default WordPress server requirements. In order to run the theme correctly, make sure your host supports:

  • WordPress 4.4.0+
  • PHP 5.6+
  • MySQL 5.6+

Do you provide a Photoshop file with the theme?

Come on! It’s 2018 already! We don’t provide Photoshop file but there’s a nice and shiny Sketch file attached to the package file. It contains all of the subpages used in the theme as well as mobile mockups.

With which browsers is the theme compatible?

We test and support the theme in all major browsers. That means Chipmunk will work in Internet Explorer 11, MS Edge, Chrome, Firefox, Safari, Opera and latest versions of mobile browsers.

Do you support the latest version of WordPress?

Yes, we coded our theme to be compatible with the most two recent releases of WordPress.

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