Support Policy

This Support Policy describes what support you can expect from us in regards to Chipmunk Theme support.

If you have questions about this Support Policy or do not agree with it, please contact us at [email protected] before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from January 20th, 2025.

By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.

What Our Support Service Covers

We do not provide community support for Chipmunk Theme, a free and open-source WordPress theme. If you need help with the theme, please check the documentation or GitHub repository.

Bug Fixing

We will fix any defects in Chipmunk Theme as quickly as possible after they are brought to our attention. We also encourage community contributions via GitHub pull requests.

If you think you have found a bug, please let us know by opening an issue on our GitHub repository.

Support Channels

We provide support through:

• GitHub Issues: For bug reports and feature requests - Open an issue
• Documentation: Check our documentation site for guides and tutorials

We do not provide support through email, social media channels (including, but not limited to Facebook, Twitter) or over the phone at this time.

General Information

As an open-source project, support is provided on a best-effort basis by the community and maintainers. While we strive to respond to all queries in a timely manner, response times may vary depending on the complexity of the issue and availability of maintainers.

We encourage users to contribute to the project by submitting pull requests, reporting bugs, and helping other users in the community.

Last updated: Nov 19, 2025