This Support Policy describes what support you can expect from us in regards to Chipmunk support.
If you have questions about this Support Policy or do not agree with it, please contact us at hello@chipmunktheme.com before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from April 16th, 2024.
By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.
We only support our Products, sold on chipmunktheme.com. Our Support Service includes assistance with Product installations, configuration and use.
We will fix any defects in our Products as quickly as possible after they are brought to our attention. We will also try to provide a solution via our Helpdesk for smaller defects or errors as a precursor to a more substantial update to the particular Product as part of our scheduled Product updates.
If you think you have found a bug, please let us know.
Our Support Service does not cover our Products supplied by Third Parties. We may require you to disable Third Party products that are installed alongside our Products before we are able to assist you.
We do not give general WordPress support. You can find resources and answers around WordPress in the WordPress.org forums.
We provide Support Services through our Helpdesk. We do not provide our Support Service through any other channel (including, but not limited to direct e-mail, Facebook, Twitter or over the phone) at this time.
You need to submit a ticket using the Helpdesk to take advantage of our Support Service. We may ask you to send us your login details if we need them to assist you. Our Helpdesk tickets, and information you share with us through these Helpdesk tickets, are confidential. Only you and our support team will see your ticket.
Our general support hours are Monday to Friday, 08:00 to 17:00 (Central European Time, or GMT+2). Although we strive to respond to all queries within 24 hours, our actual response times may vary and we may take longer to respond to more advanced or technical queries.
Last updated: Apr 16, 2024
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